Jobs to be done is a simple concept, yet sometimes we end up complicating things beyond all the possible means. In some cases when you are building products and you are internally focused or being driven to neutralize a competitors advantage, there is a tendency to “hunker down” and look internally and assume what the customer perceives to be valuable. Because customers might be buying a competitors products in droves but it does not mean that you start looking inwards and come up with things that do not make sense. At such times you should be encouraged to look more externally and identify other elements that are frustrating users. Think about it. How did innovations like micro-finance or mobile commerce come to be? There was a job that was being addressed well by the big players and little players saw a niche filled the gap. The “Job” in the case of micro-finance was to provide financial services to communities with little income
. Now I am not encouraging people to go create another NINJA loan market (we already have evidence that does not work), but what micro-finance did was that it encouraged poor villages in South Asia become entrepreneurs and especially enable women in that part of the world to come out of poverty. I am amazed how such a complex idea so succinctly stated still continues to make such a difference in peoples lives.
|Jobs to be done
financial services to communities with little income
|Get people to put assets as collateral and charge high interest
||Provide the ability for the entire community of villagers to get smaller amounts of money that they can start a business or have the ability to payback
The case I am trying to make is that innovating is not just the realm of the hip and the cool but it is also about practical utility. Anything that is practical and designed in a empathetic way has a higher chance of success than something that is hip and cool and introduced way to early in the market space. I think in the current day and age where technology is improving by leaps and bounds we are losing sight of simple things that can drive innovation.
I would encourage you to try it out yourself and let us have conversation. I can tell you based on my personal experience it has helped me to convey some of the complicated things in life in simple terms.
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